Order now, and shipped on January 22. Currently ship to California, Nevada.

FAQ

About Delivery

Where are the available delivery areas?
The entire California and Nevada. We are getting ready to expand the delivery area to the whole U.S.A., and will start very soon.

How is the quality of food maintained?
Since we use proper packing materials and ice packs, the freshness of product is maintained until midnight of the day of delivery. Please be sure to place product in the freezer as soon as you receive it.

When will the products be delivered?
Products ordered by Sunday will be shipped on Monday, usually arriving within 1-2days. Any order after Monday will be shipped on Monday of the week after.

What time will the products arrive at?
Most products will arrive between 9am-5pm.

About Food

How should I store the food and how long can they be kept?
Please store in freezer. Please place inside freezer as soon as possible. Freshness is mostly maintained for 2weeks after the day of delivery. Products may be kept in the freezer for maximum of 3months.

What will it contain?
1pouch of soup, 1 bag of noodle, 4-5toppings(depending on the menu) will be included per serving.

How should I cook it?
Please check the Cooking Guide page.

I received the product later than planned. Can I still eat the ramen?
Since we use proper packing materials and ice packs, the freshness of product is maintained until midnight of the day of delivery. If you receive your product outside of this time frame, we ask that you use your best judgment—a good rule of thumb is to make sure the soup and meat are still cold to the touch.

Are there vegetarian/vegan menu?
They are not available at the moment but we are currently developing them. Please subscribe our newsletter and our newest information will be updated.

About Ramen Hero

What is Ramen Hero?
It is the very first Ramen meal kit in the U.S. Real ramen popular in Japan can be made at home in 15 minutes with the food set we provide.

Are there real stores?
Ramen Hero is an online ramen shop with no real stores. Products are made in a commercial kitchen around the Bay Area in a professional way and are delivered to our customers.


Questions? Contact us! support@ramenhero.co